Shipping & Returns

Rug Firm offers free shipping on all orders within the U.S., except Hawaii, Alaska, and US Virgin islands. We use either FedEx or UPS with their Basic Ground or Express Ground shipping services, whichever you prefer. However, there will be shipping costs if you decide to use the Express shipping service. Your order will be shipped immediately and depending on the address of destination, will arrive at your door within 5-7 business days (for domestic shipments). Of course, we can provide other shipping services according to our customers' instructions. Obviously, charges may apply to these optional services. We are unable to ship to P.O. Box addresses.

Track an Order

After you place an order with us, we will provide you with tracking information by email or phone. This information can be used on the shipping company's website for an updated status of your shipment.

Unwrapping the Received Package

We pack your rug very carefully, so it may look surprisingly small to you. Once you unwrap the package and unfold your rug, you may notice creases along the folded lines. This is normal, because the rug has been under pressure for a while. Lay your rug flat on the floor and let it sit for a few days. Regular traffic will take care of small bubbles and creases. We recommend you save the packaging material for a few days, in case you will need to use it for returns.

Return a Rug

You may return any rug or rugs purchased from us, for any reason, if you are not completely happy with your selection. This must be done within 30 days from the date of your purchase, and there will be no restocking fees. You will only pay for the return shipping. Once your returned shipment is received, you will be issued full credit. Please send us the tracking number to facilitate the process. Use original packaging material or equivalent for returns. We cannot accept damaged or stained rugs returned to us. Please contact us for a more efficient return.

Handling of International Orders

International buyers pay for shipping charges and are also responsible for any taxes and customs duties according to local laws. International payments should be made in U.S. dollars in form of direct wire transfers. Any international customer can return a purchased rug for a full refund just as a domestic customer can. Contact us for any specific questions or concerns you might have.

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